Cannot join any meeting after upgrading Zoom app

[010101110101110]

I have been using the Zoom app to join meetings for a couple of years now. I have an Ubuntu 22.04 PC. A couple of weeks ago I was forced to update the version, so I went to the downloads page and downloaded the version for Ubuntu 64 bit. After installing it with `sudo apt install ./zoom_amd64.deb` the app opens, but I cannot join any meeting. The app simply freezes in "connecting..." and after some minutes I get a message saying "An unknown error occurred, error code 5003".

I already uninstalled and re-installed the app like 5 times by now, always the same.

How can I solve this problem?

[Marlies1165]

same problem here.  I download the update, but cannot even install it.

[Marlies1165]

Same problem here. I cannot install the download

[lonzobrown]

same problem here  I download the update, but cannot even install it.

[MGSR]

Hello there,

I'm sorry for the late response and the inconvenience you experienced.

If you are receiving error code 5003, this means that an issue is preventing a connection between your device and Zoom’s servers.

How to fix it

To solve this issue, perform any of the following solutions:

Reinstall Zoom

1. Uninstall Zoom.
2. Download and install the latest version of Zoom.

Check your network firewall and proxy settings.

• Contact a network administrator to check your firewall and proxy settings.
• Disable any antivirus software that might be interfering with your connection.
• Check with your internet service provider if you can connect to the Zoom service.

Let us know if you need further assistance.

[Marlies1165]

after restarting my pc, zoom works fine.  So I guess the installation worked automaticallly after downloading and unzipping it.