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Can't use cloud recording

yeslanguages
Newcomer
Newcomer

‎2023-02-15 12:00 PM

Hey there! I'm trying to enable cloud recoding, but zoom is telling that I don't have enough storage. However, I've deleted all me previous recordings already. Can someone help me? 

 

PS.: My clip is in Portuguese, but basically Zoom shows me that I've used 73,32GB of 5 GB that were available lol. Also, there are no recordings.  

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Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-02-15 12:07 PM

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards