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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't share screen when someone else logs on

Imissvabad
Newcomer
Newcomer

‎2022-09-21 01:11 PM

I started a meeting and has my screen shared.  I invited someone and as soon as they log in, I get a box that pops up that tells me I'm restricted from sharing.  I have combed through the message boards and checked/unchecked just about every box and nothing works.   I'm on a MacBook Pro.  Never had this issue with my PC.  :-(. And of course I need to be on a meeting tonight that I need to share my screen.

 

Box says Bc I am restricted from screen sharing when external users are present, my screen sharing has stopped.  It's my account, how am I restricted??

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2 REPLIES 2

ccameron
Community Champion | Employee
Community Champion | Employee

‎2022-09-21 01:21 PM

@Imissvabad,

 

This is an account setting that you can disable. Go to Zoom.us on a web browser > sign-in > settings > in the search bar type "disable screen". You'll want to ensure that is disabled.

Photo attached.

 

If this answers your question, please accept as solution.

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skypurplecloud
Newcomer
Newcomer
In response to ccameron

‎2023-08-22 03:00 AM

Thank you! I've been trying to resolve this for months! I even contacted support and go no response to my question.  The mistake I made was checking the Admin settings (because I am the zoom admin) and that setting at the organisation level was off/disabled.

 

I did not realise there was also a setting for each user too.  I may go back to the Admin portal and see if I can override this for all users.  Thanks again.

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