Authentication Code required but 2FA not set up

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2022-09-11 12:45 PM
Hi, I have a free zoom account (so no access to support), and somehow multi factor authentication got turned on for the account. When I try to log in, it asks for a 6 digit code from an authenticator (which is not set up) or for a recovery code (since I didn't turn on 2FA, I don't have recovery codes). Is there a way to reset the account so that 2FA is turned off, or delete the account? It is basically useless to me now, as I can't log in, and I don't want to upgrade to pro just so I can get support to fix this issue that I didn't cause.

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2022-09-11 01:12 PM
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