cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Audio Problems

TerryW
Newcomer
Newcomer

‎2022-07-20 07:32 PM

Hi Guys
I have a Asus Vivobook 15 with Windows 10. My problem is that when I use zoom the sound output is always quiet. I have tried adjusting the volume in Zoom and with the Volume Mixer. I have a JBL soundbar plugged into the headphone jack and have also tried headphones, same result. This doesn't happen with other applications. It's driving me crazy as I try to have work zooms and can't hear the other participants.
I tried uninstalling and reinstalling Zoom but no change.

When I test the different output options it seems to vary as to which one works and if I go back to one that works often it won't. I know that sounds a bit foggy but the whole thing is fogging my mind!
Any ideas would be gratefully received
Terry

0 Likes
1 REPLY 1

TerryW
Newcomer
Newcomer

‎2022-07-21 12:19 AM

Hi Rachel, tried all of that about 100 times LOL. I've just discovered that if I start a meeting without Video the sound is OK. I can then add Video as few seconds later and all seems good. Very strange