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unable to switch to Stereo mode

Viess
Newcomer
Newcomer

‎2021-09-08 06:50 PM

When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings. 

 

The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop. 

 

May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality? 

 

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4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 04:11 PM

Hi @Viess 

 

What type of computer or device are you using?

 

Rupert

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Viess
Newcomer
Newcomer
In response to Rupert

‎2021-09-09 06:29 PM

Hi Rupert

 

I am using a Sony WF-1000XM3 wireless earbuds and connecting to Dell Latitude 5410 laptop.

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Rupert
Community Champion | Customer
Community Champion | Customer
In response to Viess

‎2021-09-09 06:34 PM

Try going to your Windows Sounds Settings, then Sounds Control Panel.

 

Look for your Bluetooth device under Playback devices and ensure it is not configured as a Communications Device.  You can also double-click it there and go to Advanced and ensure you have a 2-channel format selected.

 

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DeclanS
Newcomer
Newcomer
In response to Rupert

‎2025-08-07 03:26 PM

Hello.  I am having this same issue.  My computer and headset are not the problem.  Can you please raise this as a bug so that the Zoom software can be fixed?

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