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Blank lobby

Rhiannon
Newcomer
Newcomer

‎2022-05-05 09:09 PM - edited ‎2022-05-05 09:09 PM

A registered attendee has reported an issue with not being able to see any content in the event lobby (screenshot attached). The user has updated to the current version of zoom and is running Windows 10. As anyone encountered this and have a solution? 

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3 REPLIES 3

Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-05 11:29 PM

Hi Rhiannon

 

If it is only one person's issue, it might be a network issue. We highly recommend checking the user network.

Also, uninstall Zoom completely. Please use the following Clean Zoom uninstaller. 

 

Then you could download it again.



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Rhiannon
Newcomer
Newcomer
In response to Shaimaa

‎2022-05-05 11:30 PM

Can confirm it's multiple users, but they are sharing a network (it's a university campus)

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Shaimaa
Zoom Employee
Zoom Employee
In response to Rhiannon

‎2022-05-05 11:34 PM

We might need to check their network firewall and proxy as well. you can recommend this to their IT to have a look into this setting https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings 



Please like any post that helped you; please mark solutions so others can find them!
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