spam emails

[exilepoet]

i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?

[CarlaA]

Hi @exilepoet I am sorry I missed this! Since this is specific to your account, please reach out to our support team if you have not done so already. I believe you will need to provide them with meeting ids or emails received so that they can further investigate. We are very sorry to hear that you are experiencing this type of spam and will do our best to assist. 

Carla,
Zoom Community Team

[Valerama]

This is happening to THOUSANDS of people. I get these things constantly. Apparently the mass marketers have found a big gaping hole in Zoom's security.

Here's the latest, sent to me by someone I have never done business with.

Webinar ID:	832 7847 5420
Passcode:	591568

[mrfreepress]

That's crap. You don't do anything.

[melodyleigh]

I'm receiving tons of these as well, and the reminder emails don't have a way to unsubscribe from them. The spammers then just keep rescheduling the same webinar over and over and I keep getting updated emails. This has been happening for months. I don't want to mark as spam, because there are some legitimate Zoom webinars I sign up for on occasion that I would like reminders for. Zoom needs to figure out a way to fix this issue so we can at least unsubscribe from a particular webinar's notifications. 

My most recent: 
Webinar ID 875 1087 3807
Passcode 235497

It also says to submit any questions to: ***********

I don't want to email them to ask them to remove me, because I feel like they'll see that my email is a "live" email and I'll get even more. So frustrating. Please fix this, Zoom. 

[llamont]

https://zoom.us/trust-form

[AlexT1]

same problem for me.

this outfit too happy to pocket cash from SPAMMERS, and screw their victims.

set up a dedicated portal to report spam - or will that lose them money?

I'm sick of jumping through hoops to avoid this crap.

why don't you remove me from the list when i CANCEL my (spammy) enrolment

CASH before people

put a system in place to report SPAMMERS abusing your service

[CarlaA]

Hi @AlexT1 , i'm sorry to hear that you are experiencing issues using the Zoom platform. 

You can report this inappropriate behavior to our Zoom's Trust & Safety team. 

For more information: Reporting inappropriate behavior 

Carla,
Zoom Community Team

[G4L1L3O]

Carla, this is not a solution. I am receiving spam invites as well. There is no unsubscribe on the email... No block this idiot... No report. 

If i report the email as spam, i would be reporting zoom.us mail! 

Please provide a solution. 

[marketbeyond]

I agree with Galileo.

Spam from ZOOM has increased immensely precisely because this issue is not being addressed appropriately and with the right amount of urgency.

An Unsubscribe and Report Spam button should be added to all email invites.

[marketbeyond]

I got this ... have been getting these invites now since 2 weeks or so...

I do not want to have to cancel each time. Unsubscribing or reporting unsolicited email would be muchh better long term.

[mrfreepress]

Nope. Doesn't work. I've never received a reply.

[melodyleigh]

The Reporting inappropriate behavior page gives instructions about reporting a meeting. The instructions don't work for webinars we didn't sign up for. Please don't put the burden on us as users. Please find a way to correct this from happening from within your platform. At the very least, add an unsubscribe link to the webinar reminder emails. 

[lb12]

Carla, no one at Zoom does anything about this. I've been reporting spammers for months, and they have not been shut down. I unsubscribe and get resubscribed. They also pop up like weeds under new account with the same span. You need to do better. 

We can't reply to the spammers directly for obvious reasons. 

We can't unsubscribe from ALL zoom emails, for obvious reasons, because we are account holders who need to receive legitimate zoom emails, so we are stuck receiving spam that we can't actually opt out of. Because unsubscribing from the spammers only, does nothing. 
Do. Your. Jobs. 

[Ray_Harwood]

Hi, @lb12 and everyone else on this post. 

The April 14, 2025 update has fixed this issue as follows:

[enmartinson]

Actually this has NOT fixed this issue. We do have an unsubscribe link at the bottom of emails, but that doesn't stop them from coming in. I have clicked on those multiple times and seen the "You've been unsubscribed" page, but I still get reminders about the webinar I didn't sign up for. 

There needs to be a "Report as spam" link that will automatically classify that email and account as a spam sender to Zoom. And please FTLOG do NOT send me the form to report someone that 90% of the time doesn't work and has never fixed any issue.

One workaround I'm using is to make a filter in gmail searching for the email address of the reply-to field (which does not show up in a filter for some reason) as a search string "Has the words" and then deleting those emails, which seems to catch recurring offenders. But this is just a sanity check from my end and takes more time than it should. 

[lb12]

I've been doing exactly this — unsubscribing from the unique host — and it does nothing. I get resubscribed to their list. 

[EricF]

It's finally a step closer, but lightyears far from "fixing this issue".

These spammers are just creating a new Zoom account every day & blasting you again & again & again - regardless if you unsubscribe every day again & again & again.

There needs to be:

* Option to "spam report" - so the account gets restricted ASAP before they can spam 100.000 more emails they imported.

* Zoom needs to harden security - like a free gmail account with no paid Zoom subscription can NOT blast out to more than a few people (which would happen in reality when you schedule real 1:1 Zooms).

* I would make it IMPOSSIBLE to import email lists (beyond max 5 people or so) for free Zoom accounts for events (because this looks like the root cause of the spamming).

[AlexT1]

Got more SPAM today

stop SPAMMERS abusing your service & annoying people
I'm sick of this lot putting me on calls I NEVER asked for
Why do you allow it?
sort them out -
You have been auto-registered for this Live training because you're a loyal subscriber of George Wickens, Wayne Crowe and Jason Parker.

This is not some pitch pitch webinar, we value your time so we are going to over-deliver with value that you can actually take away and start implementing as soon as the call finishes.

If you would live to stop getting our training for free please let us know below and we will remove you from our list.
You can cancel your registration at any time.
Please submit any questions to: ***********

[ExpertswhoJohn]

1. Is it a spammer pretending to be Zoom to make you click on a link? - Any link in the email should be to Zoom.com - please don't click on any link
What you describe does not sound like an email from Zoom. You are right to be suspicious.

[Valerama]

Nope. These emails are being sent from Zoom's email server. (google validated as coming from zoom in the email header)

All links lead to Zoom. They are actually hold hard-pitch marketing "tool" webinars, but they are signing people up somehow on the back end, and Zoom is allowing it.

[Henk_Vos]

I'm adding to this - for the last two days I've been getting Zoom invites entitled "Invitation: A.I Mini-Site Farm- $47k in 90 Days With a Tiny Mini-Site & Discover How We’re Flipping Brand New Sites For $2,000 – $4,000 In Any Niche starts in..."

from "wpresenter at gmail.com" Webinar ID 831 9992 4274 

I did not sign up for this.
It's impossible to cancel the registration.
There is no unsubscribe button on the emails at all

This seems to me to be a breach of most laws relating to having the requirement to unsubscribe. It's certainly abuse of the system.

One of your competitors also has a problem with enabling spammers to use this route. All of their emails now go into my spam folder.

I would like to see a simple form on your website or in the email to report this abuse and I would like to see that a reputable company like Zoom acts on it.

[drewcoast]

When will we see a "report as spam" option in zoom webinar invites??? This feels like the start of a class action suit as zoom is facilitating spam through their platform just as gotowebinar does. 

[MrStoked]

I've been getting this spam too. And I know it's spam because a legitimate business would sign with who's sending it.

[CarlaA]

Hi everyone! Please report this link to our Trust & Safety department, here: https://zoom.us/trust-form

Thank you!

[marketbeyond]

Good day Carla

I think ZOOM is not addressing the core issue, neither are you, Carla.

Giving us a link in this forum, having to go through several steps to report abuse (and/or other offenses) is fine and well, but it again places the onus and burden on the one being spammed.

Why can't ZOOM just provide this link in each sent email from your platform? This way, any abuse can be addressed immediately. Even better would be adding three + or so buttons to be clicked, instantly marking the email as SPAM, HARMFUL, etc. This can honestly not be so difficult, and is industry best practice, implemented by most companies.

Kind regards

[drewcoast]

Exactly. Every platform that facilitiates the sending of automated email must allow for easy and permanent unsubscribe.

[marketbeyond]

Hi Carla
Hi Community

Attached is a screenshot of gotowebinar.com's footer to each email sent out.

Why can't zoom implement that to ALL outgoing mail - invitations, registrations, reminders etc - have this type of footer?

[mrfreepress]

Props on the screenshot.

Looks like zoom removed the option to add screenshots.  

Zoom doesn't want the truth.

[Norm6257]

Hi Carla... Zoom makes it very difficult to and 'hidden' to report spam webinar registrations.  I spent over an hour going through the Zoom website, support links, Trust & Safety, and I couldn't find any way to report it.  So thanks for providing the link, but why is Zoom making this so difficult??? Why not put a link in the footer to report spam like many other webinar companies do?

Thanks, -Norm

PS: (Remove those ridiculous pronouns from bios... it's just ridiculous and tiresome.)

[mrfreepress]

Nope. Doesn't work. I've never received a reply and the spam keeps coming.

[ExpertswhoJohn]

Please be careful how you address this issue. In most cases, these spams are being created by bad actors using another person's email address.
Blacklisting will just hurt an innocent party and not stop the spammer.
Almost every time I have seen a meeting why bad actors have joined to cause trouble, they have used fake email addresses to join and just taken the link off the screen to join,

[drewcoast]

you're missing the point - this has nothing to do with joining a zoom. this issue is about the sending of registration emails from scam companies, essentially adding you to a zoom registration without your consent. it is spam, facilitated by zoom

[ExpertswhoJohn]

So, blacklist emails from Zoom and then you will never see them.
I blacklist fake emails from places I will never want to communicate with on a weekly basis.

[jhamilton]

If you blacklist Zoom than you will never get an invite confirmation from a legitimate webinar host that happens to use the platform, that is the issue.

[serveth]

Apparently nothing's been done about this.

[EricF]

Yep, spam invitation emails have increased a TON over the past few weeks.

"An Unsubscribe and Report Spam button should be added to all email invites."

This is how GoToWebinar does it, and Zoom should do as well.

Currently, there is no way to quickly opt out & report spammers.

You can't just blacklist these emails (since they are from ***********) because then you wouldn't receive legit Zoom registration emails anymore, either.

[dauddevi]

Guys here is the truth. Zoom has no intention of addressing this issue until they are sued. I agree with EricF. if you blacklist them then you might miss webinar updates from legitimate sources and they know this very well. I believe there is a movement on Reddit to create a class action law suit against them now brewing so they will soon be faced with a choice. Until then they have a moderator in here who keeps telling people to go to Zoom support. I think both her and the powers that be (we don't even know if she is a bot or not) know that the RIGHT thing to do is put an unsubscribe link in the email. I personally hope they get sued and for now I am blacklisting the entire Zoom platform. If this class action needs members to add to it, I will come back here and let you guys know. Zoom is just another disgusting company that profits from scammers and spammers and this is the way the tech world is going right now.

[Xr8r]

Hey ZOOM,

With all your money and technology you should be able to add to buttons to all meeting invitations.

1. Remove me from this list (no more solicitations).
2. Report this as SPAM.

Then it would be nice if your new fancy dancy AI system could block spammers.

[MGSR]

Hi everyone, 

Thank you for letting us know. We'll take appropriate action based on the results of our investigation. For future Spam reports please use the T&S webform:  https://zoom.us/trust-form