"something went wrong. please refresh this page"

[seanguillory]

Hello!

Every time I try to edit or send a email to attendees and participants, I get "something went wrong. please refresh this page".  It happens only on my desktop computer. I'm running Windows 10. Does anyone have a solution to this problem?

Thanks,

Sean

[DeniseLahat]

Have you tried clearing your browser cache?  or try a different browser.

[johnjayr]

i have the same thing.  I have done all the troubleshooting.  I've reset the browser (chrome), stopped my antivirus.  Run Restoro, tried all the solutions that the support people suggested and nothing has changed in over a month.  Win 10 pro 64 bit.  Did you find a solution?

[seanguillory]

I only recently found a solution. It was my System Mechanic. I uninstalled that and it worked. I have no idea why.

[johnjayr]

thanx.  I'll check with IOLO and see if they know.  

[Soen]

Im having the same issue. Do you uninstall system mechanic and installed again or they are not compatible and you need to uninstalled for ever??

[johnjayr]

I didn't have to uninstall SM.  An Iolo tech and I troubleshot this and found that the problem was in the module for "fingerprinting" (a way to check websites as they are called up).  I simply turned off all fingerprinting and that did it.  Don't forget to reboot after you make the change.

[Navi]

I had the same issue and it resolved after I uninstalled System Mechanic.

[johnjayr]

If you're running Iolo's System Mechanic, turn off the fingerprinting module.  Then reboot.  That worked for me after hours of troubleshooting.  In the newest version of SM Ultimate it's under "Privacy/fingerprinting protection" I turned it off for all browsers.  ymmv.