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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Zoom Crashed While Converting Recording

CHarris401
Newcomer
Newcomer

Zoom crashed while my webinar recording was converting. There's no trace of the recording on my laptop, or in the Zoom account. Does anyone know if the recording could be anywhere?

2 REPLIES 2

NinaClareAndres
Newcomer
Newcomer

Were you able to get your video back? This just happened to me. 

vorcisphysician
Newcomer
Newcomer

I just experienced the same exact problem. I placed a ticket and pending a response