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Why can't I get on to my webinar?

Cjhf97
Newcomer
Newcomer

My problem hasn't been spoken about so am assuming somehow my settings have been changed.

I am no longer able to reach any of my Silver  Sneakers classes on my android phone. This began happening this week. I have reinstalled both Zoom and Silver Sneakers. Instead of the assigned class, I  receive ads which I am told to install: incognito browser and some rock app. 

Please advise as to what is happening.  

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

You should check and see if Silver Sneakers is still in business.  A quick Google search shows that they are being dropped by many partners.

 

When I try to launch their website it doesn't load for me. Perhaps you will have a different experience?

 

Screenshot 2024-01-19 at 10.11.16 AM.png

ā€ƒ

 

https://www.fiercehealthcare.com/payer/seniors-steamed-over-cuts-to-silversneakers-fitness-program

 

https://www.silversneakers.com/

 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

Frank. My insurance does cover Silver Sneakers. Thsnks for the suggestion though.