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Webinar size - increased licence

OUAO
Newcomer
Newcomer

‎2023-04-26 01:49 AM

I bought a Zoom webinar 3,000 participants for one month, which started yesterday. I have a webinar scheduled to take place tomorrow which I set up last month. Currently if I click on that webinar it says 'Webinar size: 500 attendees'. Will the webinar automatically allow up to 3,000 participants, or do I need to reschedule the webinar? We already have over 2,000 people registered so it would be a real headache to set up a new one. Thanks

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1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-04-26 06:58 AM

Hello,

It seems like you haven't assigned the licence or add on to the account that is hosting the session. 
 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards

 

If my reply helped, don't forget to click the accept as solution button!

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