Webinar Registration from outside US

[mandy_dpt]

I am just trying out my first real webinar several people from Canada have told me they can't register for the event. It will only allow people from the US to register. I can't seem to find where to change that to allow them to register. Any help would be greatly appreciated. 

[Frank_TB · Accepted solution]

Hello,

You need to change the following setting;

Approve or block entry for users from specific countries/regions

Determine whether users from specific regions or countries can join meetings/webinars on your account by adding them to your Approved List or Blocked List. Blocking regions may limit CRC, Dial-in, Call Me, and Invite by Phone options for participants joining from those regions.

https://support.zoom.us/hc/en-us/articles/360060086231-Joining-from-specific-countries-regions 

If my reply helped, don't forget to click the accept as solution button!

[Vi3]

This does not solve the problem. This feature is toggled off in my setting users from Canada still being blocked from attending webinars

[LN1]

Having the same problem. The setting for "Approve or Block Entry" was off. Something seems stuck in Zoom's system. 

Solution: I unselected State/Province and added a customized question "What city and province/state are you living in? 

Hope that helps.

[JRTessier]

We have encountered the same problem today (August 31, 2024). The list in the State/Province dropdown does not include any Canadian provinces. I can provide a list if it's needed. 

[hou_gen_forum]

A solution is to add Country/Region to the Registration fields.  If it's not checked Required, this field can be left blank and the State/Province field will default to US states.  If the registrant enters Canada, the State/Province field will show the Canadian provinces.