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Upgraded to 1000 attendees webinar for one month, my previous plan is annual 500 attendees webinar

UserIns231123
Newcomer
Newcomer

‎2022-02-08 01:03 AM

Hiya Kind Zoom Community,

 

I need help, I recently upgraded to 1000 attendees webinar for one month, my previous plan is annual 500 attendees webinar for an event, it shows my subscription is active.

 

However, my webinar that I made a week ago that already have registrants still show maximum capacity is 500.

 

Does anyone can help me with this problem? Thank you so much.

1 REPLY 1

DeniseLahat
Community Champion | Customer
Community Champion | Customer

‎2022-02-13 07:01 AM

Male sure you have assigned the license to your user under "User management"

 

If this was helpful pls mark "accept as solution"

Denise Lahat
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