cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

URGENT HELP NEEDED: Webinar on Inactive hub

YulianaHiBob
Newcomer
Newcomer

Webinar is coming up in less than 48 hours, Zoom support team is useless and did not transfer a webinar from an inactive hub to an active hub so now, I am afraid that something will go wrong on the day of the webinar. Has anyone even ran into this? Biggest concern is that I just realized that no one can receive emails for registration confirmation and/or 24 hours notice, is there any way to fix that? It seems that I can't move this webinar from the Inactive hub to the other one we have for the company because it's technically a "zoom session". Does anyone know at all how to reach the Cutomer support team to make sure that this webinar will work day of? 

2 REPLIES 2

joshbrage_ZE
Zoom Employee
Zoom Employee

@YulianaHiBob Do you have a ticket submitted with our support team that we can escalate?

I do not have the ticket number just yet, because our webinar manager quit and the tech team is located in a different country. My webinar starts in less than 48 hours, I really need someone's help. Would it be possible to get on a phone call?