cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Screen freezing and black screen while viewing other's screen share during webinar

TDC_Studios
Newcomer
Newcomer

‎2021-09-08 09:06 AM

During  a webinar, after updating to the latest version (5.7.7) our PC experienced unique anomalies that other participants did not.  While other panelists were sharing their screens (Powerpoints) our screen went dark.  Our PC also lost the ability to switch between views (swap between large shared screen and presenter, etc.).  It just froze.  And after the panelist finished sharing their screen nothing changed.  Our screen remained dark.  Eventually we lost all picture.

We left the meeting at one point and logged back in.  Fine for a while and then problem reoccurred.  Became an audio-only Zoom.  This is an older HP Pavilion laptop with an i5 processor.  We'll be replacing with a newer computer but I'd like to get to the bottom of this before we possibly replicate the problem.  Thank you for your thoughts. 

1 REPLY 1

kharzoom
Explorer
Explorer

‎2021-09-08 02:52 PM

Hello,

 

We updated Zoom to 5.7.7 yesterday.  We experienced a similar issue but our Zoom host session became unresponsive.    We had to reboot twice during our 3 hour meeting.

We suspect a memory leak with 5.7.7 since Zoom has been running just fine for the last two years.

i7, 16GB, SSD 256

0 Likes