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Reports shows error code

LookUpUser
Newcomer
Newcomer

We've just finished a webinar and I'm trying to download the registration list.

 

When we try and access the reports page: https://us02web.zoom.us/account/report we get the following error message:

 

Requested resource not found (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: ResourceNotFoundException; Request ID: MBRTTAA29DQR2O5VJK3AL7OM6RVV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null) (-1)

 

This is rather time sensitive as we are waiting to send the recording out to our audience. Is anyone else experiencing this problem? 

 

We appreciate any info and thanks for your time.

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @LookUpUser looking at some support cases that are similar to yours -- it looks like the cause was a wide known issue with recordings that have affected multiple Zoom customers, believe the issue should be resolved now. 

 

You can check Zoom Status for any updates on Zoom services'. 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

2 REPLIES 2

LookUpUser
Newcomer
Newcomer

This seems to have resolved itself. Not sure if Zoom was doing an update??

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @LookUpUser looking at some support cases that are similar to yours -- it looks like the cause was a wide known issue with recordings that have affected multiple Zoom customers, believe the issue should be resolved now. 

 

You can check Zoom Status for any updates on Zoom services'. 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!