Panelist link not working

[natalieOP]

One of our panelists is unable to use her zoom panelist link. She receives an error message asking her to log in using a different account. She uses multiple email addresses for her work, but only one is linked to zoom. How can I rectify this situation?

[Ray_Harwood]

Welcome to the Zoom Community, @natalieOP.

Confirm with your panelist which Email address she uses to log into Zoom.  If the panelist link you give her specifies that email address, it should work.

[natalieOP]

Thanks! In the end she just needed to log into the app on her desktop and not on her internet browser and it worked.