cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Panelist link not working

natalieOP
Newcomer
Newcomer

‎2024-09-09 03:25 AM - edited ‎2024-09-09 10:02 AM

One of our panelists is unable to use her zoom panelist link. She receives an error message asking her to log in using a different account. She uses multiple email addresses for her work, but only one is linked to zoom. How can I rectify this situation?

0 Likes
2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-09-11 10:49 PM

Welcome to the Zoom Community, @natalieOP.

 

Confirm with your panelist which Email address she uses to log into Zoom.  If the panelist link you give her specifies that email address, it should work.


Ray -- check out the GoodClix website or the Z-SPAN website.
0 Likes

natalieOP
Newcomer
Newcomer

‎2024-09-12 12:44 AM

Thanks! In the end she just needed to log into the app on her desktop and not on her internet browser and it worked.