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How webinar recorded

NadiaLouw
Newcomer
Newcomer

‎2021-10-19 02:55 AM - edited ‎2021-10-19 02:56 AM

Hi. I recorded a webinar two weeks ago and everything was recorded perfectly. The video of the person speaking was over the slides they presented. Last week I recorded another webinar. I did not change any settings at all. But the webinar was recorded on a wider screen with black columns on the sides and the video shows in the black column not over the slide as the previous recording. Please help what happened? How can I get the video over the slide and the screen of the recording the same width? 

Also how do I upgrade my package to have access to someone in Zoom support I find it absolutely horrific not having access to anyone at Zoom for any support questions at all. 

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-19 02:33 PM

Hi @NadiaLouw 

 

Please see this guidance on Recording Layouts:

https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts

 

And this article on the Support options available from Zoom:

https://support.zoom.us/hc/en-us/articles/201362003

 

 

 

 

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