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Cannot sign in to Windows desktop Zoom app

kfmnla
Newcomer
Newcomer

‎2023-11-06 10:39 AM

When I try to join a meeting using the Windows desktop app, I get the following message:

"Your app version needs to be 5.13.5 or higher to sign in.  Please contact your IT team to update your app."

This just happened today, all of a sudden.  It was fine for a long time before today.  I cannot login to the app to check for updates, etc.  What can I do to fix this?

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3 REPLIES 3

kfmnla
Newcomer
Newcomer

‎2023-11-06 11:58 AM

*Update*  I just ended up uninstalling the Zoom desktop client, and then downloaded and reinstalled a new version.  This should help.  I have a Zoom meeting later today so I will find out.

TuyetVu
Newcomer
Newcomer
In response to kfmnla

‎2023-12-12 02:10 AM

Thanks a lot

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gregster1
Newcomer
Newcomer

‎2023-11-06 06:22 PM

I tried installing the current version as well but that also didn't work. So I uninstalled the existing version of Zoom and was then able to install and run the newest version successfully.

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