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Gathering and displaying Events

matender
Newcomer
Newcomer

Hi,

 

I seem unable to find this feature, so I will assume I'm blind or it does not exist.

 

I'd like to gather and display collected data from the Events that happens during a call within Contact Center. Specifically what IVR menu options a caller selects while in the flow.

I know I can see this on each engagement individually, but I do not see a option to look at this data on several engagements throughout a timeframe.

 

Does this option exists, and if it does not, are there any ways to work around this?

1 REPLY 1

ryok
Newcomer
Newcomer

I am sorry I do not have an answer to your question.
However, I would like to know about the 'each engagement' part you write about. How can I collect those events?