Adding video chat to a web page - config error

[dc81]

We have added the video chat icon to our page.  When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.".  There is also a javascript error in the console likely related to missing data.

I have verified my domain(s) through Account Profile.  When I go to Contact Center Management -> Preferences I see a section for Verified Subdomains but it explicitly says "No Data".  Maybe this is part of the issue?

[dc81]

This turned out to be something we needed Zoom support to enable on our account.  It is a newer feature and should have been enabled by default but was not.