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Zoom Phone to Salesforce Integration

pratik1
Newcomer
Newcomer

‎2021-09-28 01:44 AM

We are using Zoom Phone and that is integrated with Salesforce. Some of the Zoom Phone calls shows incorrect call duration in Salesforce.

- Zoom Phone integration creates a record for Zoom-CallLog for every call made.

- Some of the Zoom Phone calls are beyond 1 hour and it show callduration of 6 seconds in Salesforce

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1 REPLY 1

colegs
Community Champion | Employee
Community Champion | Employee

‎2021-10-13 04:03 PM

pratik1,

 

Welcome to the Zoom Community!  You are correct that the SFDC Call Log should have the actual duration in it.  We did test it on our systems and it was working for us.  Since we are not able to see any details on your system or validate any of the steps, I would recommend you open a support case so that they can try to walk through your specific situation.

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