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Missing fields from webhook events

aupreti
Explorer
Explorer

In our zoom webhook events, we are missing some fields and I'm not sure why. 

 

{"payload"=>{"account_id"=>[redacted], "object"=>{"uuid"=>[redacted], "participant"=>{"user_id"=>[redacted], "user_name"=>"", "participant_user_id"=>"", "id"=>"", "join_time"=>"2024-10-28T18:25:26Z", "email"=>"", "participant_uuid"=>[redacted]}, "id"=>[redacted], "type"=>2, "topic"=>"Some Meeting", "host_id"=>[redacted], "duration"=>20, "start_time"=>"2024-10-28T18:21:36Z", "timezone"=>"America/Los_Angeles"}}, "event_ts"=>1730139927567, "event"=>"meeting.participant_joined", "controller"=>"webhooks/zoom", "action"=>"create"}

 

You can see both the email and the user name are not available in any of our webhook events, even ones where the user is the host and is authenticated. 

 

Is this a setting that I need to update?

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