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Logging into Zoom app on Iphone - Network Error


Good Morning, 


I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to:


1. If I just put in my user name and password = "Cannot sign in, please check your network connection"

2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 

3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later."


I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?


Community Champion | Customer
Community Champion | Customer

Hi Egrimm,


If this is a personal iPhone and not one that is company controlled, I would start with resetting your network settings. This will erase all currently save WiFi networks and reset your cellular connection. Sometimes this is required when an iPhone starts acting strangely ie not opening web pages or sending texts. To do this go to Settings >>General>>Transfer or Reset iPhone>>Reset>>Reset Network Settings.

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