Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-09-21 04:20 AM
Good Morning,
I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to:
1. If I just put in my user name and password = "Cannot sign in, please check your network connection"
2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found.
3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later."
I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look. Any thoughts?
2022-09-28 04:51 AM
Hi Egrimm,
If this is a personal iPhone and not one that is company controlled, I would start with resetting your network settings. This will erase all currently save WiFi networks and reset your cellular connection. Sometimes this is required when an iPhone starts acting strangely ie not opening web pages or sending texts. To do this go to Settings >>General>>Transfer or Reset iPhone>>Reset>>Reset Network Settings.
2023-01-12 06:56 AM
Hi ChrisO,
I am having the same issue as Egrimm did. I've tried deleting the Zoom app from my phone, making sure the version is up-to-date, and tried resetting the network settings as you suggested above. I still get an error message that states "cannot sign in, please check your network connection." I've tried being on wi-fi, I've tried using cellular data, I've tried signing in via email address, via SSO, and even via my other Gmail-related Zoom account (vs. my main work-related account). Nothing helps. Any other ideas? Thanks in advance!
2023-01-24 07:03 AM
I have had this same issue for a while now too. All other apps working just fine; it is only zoom that won't allow me to sign in.
2023-01-24 07:05 AM
Ok, I got it working. It looks like I had to open Zoom on my laptop, which prompted it to allow sign on and access through my phone that was nearby. Not sure why that was a requirement since you are never near your laptop when you need to use Zoom on your phone!
2023-02-03 09:19 AM
I'm having exactly the same issue on my iPad. Opening zoom on my laptop nearby didn't solve it. I'd rather not erase all my saved wifi networks since no other app is having an issue.
2023-03-14 02:34 PM
Same issue here, for months in a row. Even switched iPhone error was persisting. Current suggestions on this topic didn't fix. It just seems it can't connect on Internet.
2023-10-22 09:39 AM
I CANNOT login on iOS 17.0.3 but CAN login on my Macbook Pro. What's the deal zoom??
2023-11-13 04:20 PM
Same thing for me. iOS 17 zoom can't login. Windows 10 can login no problem
2024-02-16 01:34 AM
I recently switched to a new iPhone 12 Pro and am now having this exact same problem. Everything was fine on my previous iPhone SE 2020. I cannot login at all - either to my professional account or my personal account, so it's not an SSO issue. Like alang1 I would prefer not to reset all my network settings and lose all my passwords for other things - I just spent weeks setting up the new phone! Hey Zoom, what is the deal? How can this be fixed?
2024-02-22 10:18 AM
I have the exact same issue. iOS version 17.3.1.