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Zoom Formal Complaints Procedure

meerkat1234
Newcomer
Newcomer

Has anyone ever been able to have a complaint about Zoom customer service properly managed by Zoom?

I keep getting put through to a third party outsourced company in the Philippines, and it's just a car crash of customer service even from a manager who is supposed to be looking at my complaint.

 

Does anyone know how to break free from this, preferably a proper Complaints Manager in the UK?

3 REPLIES 3

Bri
Moderator
Moderator

Hi @meerkat1234 , thank you for using the Zoom Community to share your experience. I took the time to further investigate your use case, and it appears that you were able to successfully open a ticket with our support team and receive a response from our support agents.

 

Please let me know if you were able to receive the support you were looking for, or if you are still pending help. Thanks!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Hello, how do we raise a complaint about Zoom sales? We have been customers for circa 10 years and the service recently has been appalling! Thank you in advance.

leahbasana
Newcomer
Newcomer

You lot are jokers