Zoom Formal Complaints Procedure

[meerkat1234]

Has anyone ever been able to have a complaint about Zoom customer service properly managed by Zoom?

I keep getting put through to a third party outsourced company in the Philippines, and it's just a car crash of customer service even from a manager who is supposed to be looking at my complaint.

Does anyone know how to break free from this, preferably a proper Complaints Manager in the UK?

[Bri]

Hi @meerkat1234 , thank you for using the Zoom Community to share your experience. I took the time to further investigate your use case, and it appears that you were able to successfully open a ticket with our support team and receive a response from our support agents.

Please let me know if you were able to receive the support you were looking for, or if you are still pending help. Thanks!