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Alexis leads the Zoom Global Community team and is passionate about community engagement, scaling global self-service support, and driving successful online interactions. With ten years of experience in community management, Alexis is a seasoned professional in online collaboration and digital support forums.
CMX is the world's largest network of community professionals. Its mission is to help community professionals thrive through world-class tools, training, and resources.
This talk was recorded at CMX Summit 2022: Thrive
Please watch and let us know your biggest takeaway in the replies below 👇
Loved this session! My biggest takeaway is that the "why" behind your community is extremely important. As a community focused on delivering happiness to our customers, the customers must always be considered first in everything we do 💙