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[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone


We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware.  The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room.  They finally reached out for support so it's obviously frustrating.  The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system.  Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

My name is Brandon. Thanks for joining the Zoom Community! Are you adding your Zoom Rooms under your Phone System Management here Users & Rooms - Zoom ? 


If the room has a calling plan attached to it the users should be able to dial out directly using the E164 format. I am not sure what the ask is here but I am happy to attempt to help you with this solution. 

Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Sorry I wasn't clear.... is there a way for Zoom Phone to ignore the first key entry if it's a 9?