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We are converting over to Zoom phone. We have a call box at our loading dock. I have an analog line from an ATA going to that device. That extension has a phone number assigned to it also. I have 3 members in a call queue that the call box dials. The queue is set for sequential order. It is set to ring the following way:
When I press the button ext 100 rings for the set time (35 sec) then skips over ext 200 and rings ext 300. I am not able to get the queue to ring ext 200 at all. I can call ext 200 from a phone and it will ring.
I am stuck at where to go from here.
Since I am unable to look at your specific call flow. In order to forward to an external number - the forwarding extension (User, Common Area) needs to have a calling plan or the service extension (Auto Receptionist, Call Queue) needs to have a phone number.
When a call is routed from a call queue, it will ignore most of the member extension's call-handling settings. That being said if the call flow you are describing is the member extension's call flow - there is a high likelihood that most of the other settings are overridden by the Call Queue settings and resulting in the failures.
If we are able to look at the call sample and review the call detail record, a precise answer can be provided for the call flow failure, and a Support Engineer can provide alternative options that can get you as close to your desired call flow settings.
Have a good day.
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