Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,
Basically Our store landline numbers forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from.
ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers".
is there a way to make the line auto pickup, then forward to another number without pressing 1?and have this completely transparent to the dialler? this is the last part i need to ditch my old system
so call comes in from customer, forwards to zoom number, which then onfardfs to our call Q, but showing the zoom number not the actually caller number.
This zoom support article describes a solution to your question.
How do I show the user that last transferred or forwarded the call?
Access policy settings.
Under Set caller ID viewing preferences for redirected calls:, select or clear the option, Show the user who last transferred the call.
If enabled, Zoom Phone inbound call notifications will display the last transferring/forwarding internal extension for any calls forwarded as a result of call handling settings for these extensions in the same account:
Shared line group
Phone user (call handling settings or blind transferred calls)
Common area phone
Group call pickup
Note: This only affects Zoom Phone inbound call notifications for users with client/app version 5.7.0 or higher. This has no effect on call notifications for external phone numbers or external Zoom Phone users.
Example (setting is enabled): Grant calls Marcy. Marcy misses the call and her call handling settings mean the call is forwarded to Carly. Carly's inbound call notification will display an additional line stating forward from Carly followed by Cary's extension number.
Example (setting is disable): Grant calls Marcy. Marcy misses the call and her call handling settings mean the call is forwarded to Carly. Carly's inbound call notification will not display an additional line stating forward from Carly followed by Cary's extension number.