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2023-01-30 10:58 PM
I seem to be receiving 2 emails for the same voicemail left.
With 50 numbers in the call queue and each of them receiving 2 emails for every voicemail left, it can start clogging up the inbox.
Does anyone know how to stop 2 emails coming through.
I am thinking that maybe I have updated a setting for voicemails to be emailed in two different areas but I cannot find where.
2023-01-31 07:33 AM - edited 2023-01-31 10:53 AM
Are they email voicemail notifications for Call Queues? The email will specify whether it is for your direct number/extension, auto attendant, call queue or shared line.
If you are a member of a Call Queue you will automatically receive an email voicemail notification if the setting is turned on under Admin > Account Management > Account Settings > Zoom Phone. If additionally, you have added yourself to the Email List for the Call Queue in Admin > Phone System Management > Call Queues > Policy, you would receive two. See attachments.
I hope that helps!