Hi all,

Is anyone else having problems with Goodstack verification for the Zoom nonprofits discount? 

We've spent a month going back and forth with them and while they agree that we are a nonprofit, they say that because of the services we provide (we help people file their tax returns for free through the IRS VITA program) we are considered a "financial services" organization and not eligible.  

The eligibility criteria that is on Zoom's website (https://www.zoom.com/en/zoom-cares/#zoomfornonprofits) doesn't say that anything about the types of services a nonprofit needs to provide to be eligible - just the budget size, tax exempt status, and some types of organizations, which we meet.  We're a 501(c)(3), budget of under $150k, and not a government, school, hospital, etc.  

Is there some secret code or hidden criteria for what organizations Zoom will and will not support?  Or some magic words to help Goodstack follow what Zoom says are the requirements for the program on their website?

@CR_Nonprofits - any suggestions to help?

Thanks,
Marea

• Summarize Board meetings with action items so you can focus on the discussion instead of taking notes. 
• Brainstorm communications copy in Zoom Docs for a fundraising campaign to boost donations.
• Create a workflow to automatically take meeting summaries and turn them into Zoom Docs to avoid additional admin. 
• Ask AI Companion to schedule a meeting with your colleagues, saving you time. 

Welcome to the Zoom Community! I’m Casey, and I’m part of the Zoom Cares social impact team.

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