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shared screen pauses when zoom tools are used


I am a secondary teacher trying to run remote classes.

When I am sharing a screen (eg: video, powerpoint, whatever) if I access ANY zoom tools (chat, allow participants in, etc...) my sharing gets paused - if it is a video, it pauses and I must tap again to restart, if it is a powerpoint, I must tap before i can continue moving through the powerpoint etc...

This did not happen to me previously - it just randomly started.

I have spent many hours trawling through "how to" posts and videos and zoom instructions and tutorials - I cannot find how to fix this issue.

If you have the answer, please, please, please share.


Zoom Moderator
Zoom Moderator

Hey @nfarmer, I tried duplicating your issue and I wasn't able to reproduce it. Have you tried uninstalling and reinstalling Zoom? This will also update you to the latest version of Zoom if you haven't already upgraded. 

Zoom Community Moderator

Have you heard about Zoom AI Companion? ➡️ Check it out!