Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-08-13 08:50 AM
Hi All
I am working on macOS Big Sur, Version 11.4 and I am a single user with the plan to interview just one other person. I have the basic zoom version and unfortunately cannot see the record button during the meeting.
I can see when the other person (has the pro version) is recording, but I cannot.
Please help to solve the problem. How can I add the needed recording button?
Thank you.
Meg
2021-08-13 08:58 AM
Hi @Megggy
Please check your web settings to ensure you have Local Recording enabled. Log in to the web portal, go to Settings, select the Recording tab, and ensure Local Recording is enabled. Once that is done, try starting a new meeting to see if the Recording option appears. This cannot be changed while a meeting is active.
2021-08-13 09:23 AM
2021-08-13 09:34 AM
Hi @Megggy
Are you recognized as the host of the meeting? Check the Participants panel and see if it says Host next to your name.
Also, which version of the desktop app are you on?
2021-08-14 01:40 AM
Dear Bort
Yes, it recognized me as host (next to my name) but still no record button.
I cannot download the desktop app (pls see pic, it says my mac does not support this programm), so I am joining from the Browser. I did so in the past with a windows pc and it worked well. (But this pc is not anymore awailable.)
2021-08-14 04:37 AM
Dear Bort
I was able to fix the problem. By mistake I have tried to download the app on a wrong place. Now all works super fine!! *Happy*
Thank you for your help!
2021-09-28 08:52 AM
Megggy,
Can you please talk me through step by step on how to get the record option to pop up. I’m completely lost right now and have no clue what to do. I really could use the help right about now. Thank you!
2024-03-12 04:36 AM
How ? im facing the same issue you were but im still not able to figure out what needs to be done to get the record button back on the screen 😞
2021-11-11 09:09 PM
Dear Bort,
I am attempting to do my daily Zoom recordings, however, there is no record button. Normally, I have no problem recording as the host. However, I got a new laptop on vacation, but it is not working, even after I have changed the settings on my profile.
Something is not right. Your help is appreciated.
Thank you, graciously,
Karen
2023-08-19 03:08 AM
I am having the same issue. ... Pls forgive me in advance for the stupid question, but what do you mean log into the web portal? Do you mean open a web page and login to Zoom from there instead of the Zoom app on my Mac? I tried both and still cant figure it out.
2024-01-22 04:41 AM
My settings do not have a recording option. Could it be inside some of the other 10 or so options listed?
2021-10-24 04:14 AM
I am missing the "allow Record" option under my participants's names. Why? They send me a request to record, but I am unable to give them permission.
2022-01-19 06:14 AM
I went into setting and do not have a Recording tab. Does this mean I have not been given permission to record by my company?
2022-11-04 09:02 AM - edited 2022-11-04 09:03 AM
I had the similar problem using zoom for rg industries meeting. But it is solved now. there are 2 reasons: either you are using an older version or your local recording option is not enable.
2023-03-22 06:51 AM
I had the same problem - went into my mac System Settings>Privacy and Security>Screen Recording. Added "Zoom" to the applications that allow my screen to be recorded. Relaunched Zoom and the record button appeared.