What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases.

Register Now
cancel
Showing results for 
Search instead for 
Did you mean: 

issues with AMD processor-based camera

zliu
Listener

Hi folks,

 

I've recently noticed issues with AMD 4000/5000 series laptop cpu with intel ax200 wireless modem when running zoom. The audios are completely fine, but video stuck a lot. Under the same network, if I run zoom via ipad, the video is completely fine. I guess there is a bug in the desktop version of zoom. Any suggestions on what to do?

1 REPLY 1

frankzhang
Community Champion

Hi,

 

https://www.amd.com/en/support

 

Have you installed the latest video card driver from the laptop and AMD support website?