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black rectangles during screen share

AL10
Listener

when i screen share, i want ot see the participants. 
yet when i move their pictures on top near my laptop camera, the participants see a black box - SEE ATTACHED

i have re-downloaded but therre is no difference

i have also tried other ideas mentioned in the forum.
how can i get help with this?

any ideas

thanks

2 ACCEPTED SOLUTIONS

Bri
Zoom Moderator
Zoom Moderator

Hi @AL10 ! Thank you for posting your question. Do you have "optimize for video" enabled when you are screen sharing? This could be the reason for that. 

 

https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

AL10
Listener

thanks
i will try that tomorrow and update you

View solution in original post

4 REPLIES 4

Bri
Zoom Moderator
Zoom Moderator

Hi @AL10 ! Thank you for posting your question. Do you have "optimize for video" enabled when you are screen sharing? This could be the reason for that. 

 

https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

It didn't work. What next step should i conduct..?!

 

Thanks for your help in advance once again.

AL10
Listener

thanks
i will try that tomorrow and update you

AL10
Listener

optimize for video button was the problem
when it was turned on the black box appeared and when turned off the box disappeared.

i was lucky ot have a patient audinece that let me toggle back and forth
thanks