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Zoom Recording Stuck Converting to .MP4

Sabrina_Skeldon
Listener

Help !!!   I failed to End Meeting after completing a one hour difficult presentation that I was recording on Zoom.   Is there any way to convert this to .MP4 file now.   It shows up in the Document \ Zoom folder local drive;  but the file name shows only "double_click_to_convert_02.zoom"

1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi, @Sabrina_Skeldon 

 

Refer to the following article to try a manual conversion.

Troubleshooting local recording issues – Zoom Support

 

Convert using the Zoom desktop client

For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

If you still cannot convert, please check the files in the recording files folder.
If the following three files are present, moving the recording.conf file out of the folder and then performing the manual conversion procedure may work.


double_click_to_convert_01.zoom
double_click_to_convert_02.zoom
recording.conf