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Zoom Link via Registration Not Working

BMaldonado
Listener

I have 2 problems:

1) I have set up meetings that require registration. I approve the registration and the registrant receives a confirmation email with the link to join the meeting. However, the registrant clicks on the link, but it takes them back to the registration page, not the meeting. How can I troubleshoot this? What's going on?

 

2) One I approve a registration, the registrant does not get the confirmation email. It's not in their spam folder either. Why aren't they getting the email?

5 REPLIES 5

SWDCA_Tech
Listener

I'm having this same issue.  

CarlaA
Zoom Moderator
Zoom Moderator

Hi @SWDCA_Tech @BMaldonado , are the links being clicked on via a calendar integration or an email?

 

Carla,
Zoom Community Team

We have the links posted on our website. They can be accessed through Calendar integration or just via a link on the site. 

philzyzoomy
Listener

BMaldonado, did you get a helpful response from support or elsewhere? If so, would you post it here? I have the same issue with registrants being sent back to the registration page and thus not able to join the meeting. This also occurs when I send meeting invitation directly to participants.

I'm replying to my own comment here because I found similar discussions of the same or similar issue:

 

https://community.zoom.com/t5/Meetings/Zoom-meeting-keeps-asking-approved-attendees-to-register/m-p/...

 

Per the second comment from‎ 2022-11-14 09:21 AM by nikoli, Zoom engineers are aware of a bug and are working on a  fix. 

 

Also, see MikeInWis2's comment from ‎2022-03-28 01:19 PM in this thread:

https://community.zoom.com/t5/Meetings/Direct-url-to-recurring-meeting-with-registration/m-p/40307

 

MikeInWis2 provides some insight into how meeting links become registration links.