Check out our new Work Transformation Summit page, and join our upcoming event to learn how leading organizations are building a smarter hybrid workspace for their employees.

Visit the page
cancel
Showing results for 
Search instead for 
Did you mean: 

You cannot view this recording. Cloud Recording plan expired

Fahmianhari
Listener

Hey everyone!

I'd like to ask, is there a way to restore the cloud meeting records that have passed 30 days? please help because it contains recordings of important learning material.

 

How can I retrieve the video? I am not able to contact support on the phone and don't know how to proceed on this.

 

Thank you for your attention,

FahmiThis screenshot for my problemThis screenshot for my problem

 

 

2 REPLIES 2

Ohkawa
Note Taker

Hi, Fahmianhari

Check the trash.
If you're lucky, you'll be able to revive it from the trash.

Ohkawa_0-1629722325828.png

 

Trainer6161
Listener

I have the same question. The issue here is that it is a cloud recording from a former employee.  I would have snagged it if I had known it was going to delete. Now,  there are others that need access to the recording and it has expired.