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Why does my Zoom Automatically Mute me when I screen Share, and I can't unmute?

Willowsanders
Listener

My daughter is doing a zoom math class, it relies on her being able to share her screen and speak with the instructor.  We have a new Chromebook and every time she shares screen, it automatically mutes her, and the only way to unmute is to stop screen sharing.  I have had friends this has happened to as well.  Any Help? 

3 REPLIES 3

StoptheChanges
Listener

I am having the same issue. It is so irritating. I don't understand why zoom has decided to add such a useless feature. To add insult, you have to upgrade your account to a higher level in order to speak directly to someone.

Zoom, when do you plan to answer this question.

mitchejk6
Listener

I have the same problem and can't find an answer. I have a windows hp chromebook.

CarlaA
Zoom Moderator
Zoom Moderator

Hi everyone! Apologies for the inconvenience this has caused. 

We have created an article that goes over some troubleshooting steps to take when this issue occurs: Troubleshooting muted audio when sharing screen. Please let me know if it helps!

 

Thank you, 

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?