You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-08-23 08:45 PM
I recently did a system upgrade for my MacBook Air, and now, when I try to Share Screen it only shows an icon with the Application Name, (Google Chrome, Microsoft Powerpoint, etc) rather than a miniature view of the actual screen. If I have multiple Powerpoint decks open, I can't see which one I want to open
2021-08-24 12:55 AM
Hi Neilweiss, Hime-Tama here.
I'd recommend going into Zoom settings and clicking on "Share Screen". From there, you may scroll down, if necessary, and click the little box at the bottom that says "Advanced". Once you're in the advanced menu, you can play around with the "screen capture mode" dropdown which I believe is the problem. otherwise, try to play around with the other checkboxes in that advanced menu, you might find something there which can help fix your problem.
As I no longer use a Mac, I am not too familiar with the issues surrounding it, but this is the best advice I can offer.
Hope this helps!
2021-08-24 08:38 AM
Hi @neilweiss ,
You may have to check the Privacy controls on the Mac System Preferences to ensure Zoom has full access to screen recording. This may be preventing the Screen Share selection window from working properly, and these settings are often reset or adjusted when upgrading the OS.
It can also happen that the OS upgrade will still show Zoom as having access, but the scope of the access is still constrained to the old definition while the OS upgrade uses a new definition. To fix this, you would enter the following command in Terminal:
$ sudo tccutil reset ScreenCapture
That would reset the Screen Capture/Recording OS functionality, which Zoom uses for screen sharing, and allows you to grant Zoom permissions again, this time with the new full scope.
Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.
2021-09-04 02:01 AM
The same thing happens to me on Windows 10 and the latest version of Zoom app, so I do not thing it's a IOS thing only.
2021-12-30 05:56 PM
Did you ever find a solution to your problem?