Video and Sound not synchronised on Windows 11

[AndrewB_S]

I recently got a new laptop running Windows 11 rather than Windows 10 on my old laptop. Now I am getting complaints from others that, for the first time, my sound is slightly behind my video on Zoom Meetings. 

My guess is that it's probably a Windows 11 setting but there are so many to choose from. Has anyone had a similar problem and, if so, how do I fix this?

(I tried getting a separate microphone but that made no difference so the mic is being returned tomorrow.) I am on a fast broadband connection so I don't think that's the issue either and all my drivers (mic, and camera) are the latest available (as is my version of Zoom).

[Shaimaa]

Hi AndrewB_S

You could try to check the device sound driver's Open Settings app and go to System. Under System, go to Troubleshoot > Other troubleshooters. Click on Run next to Playing Audio troubleshooter.

Also, check for updates for your OS and update the BIOS.

Can you please try these steps?

[AndrewB_S · Accepted solution]

The drivers were not the source of the problem. In the end I found the relevant setting to change was the Graphics, which you can either find from the Settings screen or you can select >Settings > Display >Graphics and then change the Camera setting from "Let Windows decide (Power saving)" to "High performance (Not recommended)". This worked and I have had no further issues.  I have included a snip from the settings screen below: