You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-08-18 11:27 AM
Recently whilst hosting Zoom calls within a minute or so the person I am talking to freezes on my screen but their audio continues.
I record the chats for a Podcast I do and when I play back the recording they are fine and not frozen, its driving me mad as the whole point is interaction on screen and its not working
Please help me solve this!!
2021-08-18 12:58 PM
2021-08-19 10:42 AM
No definitely not as Teams works fine and Zoom was fine until two weeks ago....
2021-08-18 06:00 PM
not sure if my comment came through, apologies if repeated...
having the same issue as of the last 2 weeks. not an internet issue because google meets is working just fine.
hard to have sessions when having to minimize and maximize the screen every 30 seconds
2021-08-20 04:47 AM
Exactly the same problem: In 1-on-1 chats after 20 seconds or so the other person freezes. This is resolved by altering the dimensions of the Zoom app, which is very frustrating!
2021-08-25 12:30 PM
Same problem. Still can't find solution about this. What I do is I share screen, to unfreeze the video.
2021-08-31 09:05 AM
I have had the same issue since the beginning of August 2021 and have yet to find a solution - not a problem before then
2021-09-13 11:43 AM
Did you get an answer? I have the same problem!
2021-09-13 11:59 AM
Zoom have released update which solves the problem. It was an issue with AMD processors in some PC.
2021-11-19 06:28 PM
hi i have the same problem, only i can't do anything in the meeting and i have to clase the application and re-enter, but you know what update it is, because i have an AMD processor
2022-05-09 07:37 AM
How do I get the update?
2023-02-02 02:21 PM
Cstreet, What does AMD mean? What do I need to do to get the freezing to stop? Thanks!
2023-02-02 02:20 PM
I'm trying to teach and my screen is freezing! Did not happen before! No, I don't have too many programs open. No, I don't have too many students. Yes, I have restarted my computer. Yes, I have updated my Zoom. HELP FAST PLEASE!