Removing black boxes in Zoom during screen sharing

[sumitra]

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

[CarlaA]

Hi @sumitra ! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, does this issue occur when using a different device, or is it just on the current device running Windows 10?

Moderator

Zoom Community Team 

[AL10]

i  have a similar issue

i am also on windows 10

[CarlaA]

Hi @AL10, so sorry to hear you're experiencing issues with your screen sharing. I see that @Bri was able to offer some suggestions 🙂. Please keep us updated if that works!

Carla,
Zoom Community Team

[AL10]

optimize for video button was the problem
when it was turned on the black box appeared and when turned off the box disappeared.

i was lucky ot have a patient audinece that let me toggle back and forth
thanks

[CarlaA]

Thank you so much for letting us know! Happy to hear that it solved your issue.