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Recording is stuck on Recording in progress

frankin
Newcomer
Newcomer

‎2023-08-22 08:14 PM

Usually the recording converts straight after the call is ended but the one I have just done says 'recording in progress' still and is stuck in processing mode - how do I retrieve it? 

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1 REPLY 1

alexisbrown
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-23 08:30 AM

Hi @frankin ,

 

Thank you for visiting the Zoom Community! Similar to this related community post, Meeting recording is stuck at 'processing recording' after 3 days , this is an issue that will require support for your specific use case. Therefore, a support ticket will need to be logged. In reviewing your account, it appears you have already logged a support ticket. In working with our support agents, you should get your issue resolved 🙂.

 

Thank you! 

Alexis