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Problems with converting and recording


When I finsih a meeting which has been recorded and when the recording is about to convert I get this message "Files from unknown sources".  This didn´t happen before. I wonder why I get this message now. 


I don´t know if it is related to this, but once I download the video recording, only a few of the cameras of the participants in the meeting are shown and the rest of the scree is black. Thanks for your help in advance. 




Zoom Moderator
Zoom Moderator

Hi @rubenmazzei as it's been some time since you've posted this discussion were you able to convert your recording? More info on Troubleshooting Zoom Recordings



Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️


I'm having the same problem. Previously always able to convert to local recording. Now says "Files from unknown sources." I click on convert anyway and it does not convert the recording. Thank you for your help.