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Problems with converting and recording

rubenmazzei
Listener

When I finsih a meeting which has been recorded and when the recording is about to convert I get this message "Files from unknown sources".  This didn´t happen before. I wonder why I get this message now. 

 

I don´t know if it is related to this, but once I download the video recording, only a few of the cameras of the participants in the meeting are shown and the rest of the scree is black. Thanks for your help in advance. 

 

 

2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

Hi @rubenmazzei as it's been some time since you've posted this discussion were you able to convert your recording? More info on Troubleshooting Zoom Recordings

 

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nahal
Listener

I'm having the same problem. Previously always able to convert to local recording. Now says "Files from unknown sources." I click on convert anyway and it does not convert the recording. Thank you for your help.