Problems with Blackmagic

[ggarces]

Hello everyone, I have the following problem: recently the video input through Blackmagic UltraStudio Recorder 3G has started to fail, so I have to send video to Zoom through OBS with the same device. Can anyone tell me what is causing this sudden failure? Thank you very much

[RN]

Hi @ggarces check out the thread on BlackMagic DeckLink Video Feed Garbled as there seems to be an ongoing issue with the BlackMagic product and our internal teams are aware.  🙂 

Do you mind if I ask if you've updated to the latest version of Zoom? As well as any other program updates that may've fixed any reported issues? 

[ggarces1]

Hello, thanks for answering. When I updated to the latest version of Zoom is when the failure started. I tried to go back to earlier versions but the damage was already done. It hasn't worked again. The fact is that we are a public institution and we use zoom continuously to send the signal made from the program by a mixing desk, from meetings, from an SDI signal converted to HDMI by blackmagic. As I mentioned, now I do it through OBS, which apparently does not have signal ingestion problems, but the use of a third party in this process does not give me many guarantees. I hope you can solve your problems with Blackmagic soon.

[ggarces1]

We pay for it.  Thanks

[RN]

Hi @ggarces @ggarces Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Heres how to Upgrade Zoom to the latest version

[Sandy8b]

Hello, I also experience this issue however my screen turns black or freezes whenever I try to use my Blackmagic ultrastudio mini recorder. I tried re-downloading the earlier version and the updated version back again but the issue is still there. Anything else I can try:?

[RN]

Hi @Sandy8b can you please verify the Zoom version you're currently running? Suggest updating as 5.10 has been released (3/21/22)

[Sandy8b]

Yes, I installed this version (5.10) but the issue is still there.

[RN]

Hi @Sandy8b, I see you have ticket #13863548 open with our Support team. Advise taking this issue and further troubleshooting with our technical support team. Let me know if there's anything else I can assist with!