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Hello everyone, I have the following problem: recently the video input through Blackmagic UltraStudio Recorder 3G has started to fail, so I have to send video to Zoom through OBS with the same device. Can anyone tell me what is causing this sudden failure? Thank you very much
Do you mind if I ask if you've updated to the latest version of Zoom? As well as any other program updates that may've fixed any reported issues?
Hello, thanks for answering. When I updated to the latest version of Zoom is when the failure started. I tried to go back to earlier versions but the damage was already done. It hasn't worked again. The fact is that we are a public institution and we use zoom continuously to send the signal made from the program by a mixing desk, from meetings, from an SDI signal converted to HDMI by blackmagic. As I mentioned, now I do it through OBS, which apparently does not have signal ingestion problems, but the use of a third party in this process does not give me many guarantees. I hope you can solve your problems with Blackmagic soon.
Hello, I also experience this issue however my screen turns black or freezes whenever I try to use my Blackmagic ultrastudio mini recorder. I tried re-downloading the earlier version and the updated version back again but the issue is still there. Anything else I can try:?
Hi @Sandy8b, I see you have ticket #13863548 open with our Support team. Advise taking this issue and further troubleshooting with our technical support team. Let me know if there's anything else I can assist with!