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Participant Recording without Participants

NicoleOdo
Listener

When I start my Zoom meetings, it says "a participant is recording the meeting", yet there are no participants. I have went into my settings and turned off anything related to auto-recording AND turned off allowing participants to record, and it still does it. Any help is appreciated!

1 REPLY 1

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.
You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

After this, try to reinstall Zoom again.

 

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